Global BPO

BPO partnerships that drives the delivery of value adds

Business process outsourcing (BPO) is an effective strategy for organisations looking to achieve high performance by controlling costs, reducing risk, building collaboration, increasing transparency or growing their business.

As public and private sector organisations increasingly try to do more with less, new business models are emerging and the real benefits of outsourcing are being realised.

Once merely perceived as a short-term cost-cutting exercise limited to non-core activities, process outsourcing today is seen as an important tool in driving long-term efficiencies and building sustainable success across critical processes which require specialist expertise.

A global partner with unrivalled expertise

The key to a successful outsourcing project is to find a partner with the right approach and relevant experience.

At arvato, we have the global scale, flexibility and technology expertise to deliver successful global BPO projects across a wide range of industries. We have developed successful BPO relationships with numerous global brands, including
Microsoft. Our global BPO relationship with Microsoft covers 4 major lines of business which generate over 90% of the client’s global revenues.

This broad industry experience enables us to help our clients to identify and seize opportunities, even in today’s challenging economic climate.

  • We have proven experience in significant transformation programmes that deliver real benefits to clients, embedding performance monitoring and regular reporting to guarantee results.
  • We always ensure we ‘right shore’ our clients business to meet their requirements, protecting their reputation while still delivering benefits.
  • We are fully compliant with all statutory and legal regulations, wherever we operate.
  • We offer clients flexible pricing and contracts and assume the risk for delivering agreed cost savings and performance improvements.
  • We have a strong sense of ethics and a proven ability to develop a close cultural fit with our clients.