Our services

Business process outsourcing (BPO) is an effective strategy for organisations looking to achieve high performance by controlling costs, reducing risk, fostering collaboration, increasing transparency or growing their businesses.

arvato has the global scale, flexibility and expertise to deliver successful global and local BPO projects. We have developed successful BPO relationships in the private sector, with a range of global brands including Microsoft, and also with several leading public sector bodies.

Our services include:

• Webshop design, development and operation
• Electronic software distribution
• Online marketing
• Financial services

Our services include:

• MRP and sourcing
• Media replication
• Kitting and assembly
• Packaging and bundling

Our services include:

• Warehouse and distribution
  • Inventory management
  • Order fulfillment
  • Direct-to-Retail distribution
  • Value-added services
• Reverse logistics and repair
  • Returns and warranty management
  • Screening, testing and triage
  • Repair and refurbishment
  • Asset recovery
• Transport management solutions
  • Global TMS platform
  • Transportation management
  • Carrier management
  • Freight audit and settlement
• Service parts logistics
  • Returns management
  • Parts distribution
  • Network management
  • Control tower

We manage loyalty programmes of all shapes and sizes for some of the world's leading brands, providing a broad range of high-quality services that support long-term development.

Our services include:

• Consultancy
• Loyalty platforms
• Data analysis
• Campaign management
• Customer service

We provide UK and European contact centre services to support our clients’ commercial and strategic objectives, helping to increase revenue, improve customer satisfaction and reduce costs.

We manage successful programmes ranging from large-scale consumer campaigns, through to niche B2B initiatives. Our contact centre business has grown by over 40% in the last three years through, delivering ongoing growth and success for our clients.

Our services include:

• Customer acquisition
• Customer service
• Customer satisfaction, retention and growth
• Web and social media contact solutions
• Technical support and B2B account management

Our services include:

• Channel incentives
• Partner management
• Campaign fulfillment & execution
• Marketing collateral fulfillment

Our offering in finance BPO services includes the full scope of Order-to-Cash, Procure-to-Pay, Record-to-Report, Finance and Accounting as well as Merchant Services. We are also a leading provider of third-party debt collection services.

Order-to-Cash (OTC)

arvato Finance Order-to-Cash (OTC) enables your organisation to optimise the entire sales process, from billing right through to cash collection, helping to lower DSO (daily sales outstanding), reduce working capital and support operations costs management.

Our services include:

• Order capture
• Billing
• Invoicing
• Payment clearing
• Cash applications
• Credit management
• Collections

Procure-to-Pay (PTP)

Efficient accounts payable services are essential for your cash flow and for maintaining good relations with your suppliers. We offer our clients the option to completely outsource their A/P management, delivering the entire process of creditor management in accordance with national tax laws and accounting principles, distributed approval processes and in support of local payment habitsmethods. 

Our P2P product and service offerings include purchase order and invoice matching right through to automated payments to suppliers. Our strong presence in global markets means that we can offer a range of payment options including cheque, ACH, Western Union, Rapida and PayPal.

Record-to-Report (RTR)

During the last 15 years, arvato has built extensive expertise in R2R processes to help you tackle the compressed close and reporting cycles required by today’s increasingly complex regulations. Our state-of-the-art solutions are based on continuous evaluation of market requirements and cost reduction needs, translating key findings to practical applications at record speeds and quality levels. 

Finance and Accounting (FA)

Our team of qualified accountants works with different GAAP, currencies and legal entities to ensure compliance with local and international regulatory reporting requirements. Our finance team provides a full accounting service from sub ledger to general ledger and we specialise in working with large transaction volume contracts from small and medium enterprises to multinational companies operating in the online arena.

Merchant Services

arvato’s merchant services solutions offer value-added services around the monetary flow of funds, including but not limited to payment processing, banking/ processing partner analysis and benchmarking, foreign exchange handling, bank account management and reconciliation services.

Debt Collection Services

We provide a comprehensive range of services including in-house collections, field collections services and full legal processing and enforcement across all relevant legal jurisdictions. With more than 2,000 staff in 14 locations across Europe, we provide multilingual credit and collection services for both B2B and B2C environments.

Our services include:

• B2B and B2C credit rating
• Pre-legal collections 
• Data cleansing and enrichment
• In-house collections
• Letters before action
• Legal enforcement
• Specialist field services 
• Re-establishing debtor contact
• Address verification and debtor circumstances data collection
• Pre-disconnection visits and evaluation of alternative solutions, e. g. pre-payment
• Payment collection
• High risk account verification
• Warrants and isolation

In November 2010, arvato acquired Credit Solutions, one of UK's top ten collection agencies to further extend its service offering. Please visit the
Credit Solutions website to find out more about the services on offer.